Refund policy

Your right to change your mind

You can cancel your order for any reason within 14 days of receiving your goods. To cancel, tell us by email at tinsella@magicalemporium.shop with your order number, within those 14 days. You then have a further 14 days to send the goods back to us.

 

How to return something

Post the goods back to: Morgan Industries Ltd (Returns), 140 Dance Square, London, EC1V 3AL. Please include your order number, and keep your proof of postage. We suggest using a tracked service, because you are responsible for the goods until they reach us.

 

Return postage

If you change your mind, you pay the cost of posting the goods back to us. If an item is faulty, damaged or not what you ordered, we pay for it to come back.

 

Condition

Please send items back unused and in their original packaging. If an item has been used or handled more than is needed to check it, we may reduce your refund to reflect the loss in value.

 

Refunds

We refund you within 14 days of receiving the goods back, or of you giving us proof that you have posted them, whichever is earlier. We refund to the original payment method, and include the standard delivery charge you paid, as the law requires. If you chose a more expensive delivery option than our standard one, we only refund the standard cost.

 

Faulty, damaged or wrong items

If something arrives damaged, faulty or not as described, email us as soon as you can, ideally within 5 working days of it arriving, with your order number and a photo. We will repair, replace or refund it, and we will arrange and pay for its return. This does not affect your legal rights.